Learning User Experience – Don’t Forget These 3 Things!

Today, as digital platforms have taken a major role in our everyday lives, user experiences have become more important than ever. The ease-of-use, efficiency and utility of the digital tools we use are the most important factors influencing our behaviour. If the user experience is not great and up-to-date, it is very hard to engage any audiences. Consequently, this trend has its bearing on digital learning professionals as well. Instead of being sole compilers and distributors of knowledge, L&D professionals need to become learning user experience designers. While there’s a lot of literature out there on user experience (UX), we decided to remind you of the 3 important things that L&D professionals tend to forget.

1. Design for ease-of-use and accessibility

Ease-of-use and accessibility are very important in 2018. You need to provide the learners with seamless cross platform opportunities. We interact with many different personal and corporate devices on a daily basis – it’s an opportunity lost if learning can’t be consumer on all of them. Hence, it’s important to use responsive designs in all materials and platforms, to ensure you’re providing mobile learning.

Furthermore, you need to understand the connectedness of the modern workforce. Everything happens on and through the internet. Hence, the learning needs to come out from an isolated intranet system for easy access. Also, it is important to understand that sometimes the learners are not operating fibre optic speed connections. Hence, all media should should be compressed and packed accordingly. The average user waits for 3 seconds for a website to load before exiting. If your media is too large, you’ll see a lot of quick exits.

2. The Learning User Experience needs to be visual and interactive

2018 is not the time for text when it comes to digital content. It’s all about interactive and engaging content: videos, infographics, pictures, animations etc. It’s time to get rid of the text based pdf-files uploaded to an archaic portal. Rather, you should be using interactive learning content and visuals to replace text based elements. Not only will the learners have a better experience, but you’ll also be able to get your message across much more efficiently.

3. Remember Feedback Collection and Iteration

A fundamental concept of learning user experience design (and design thinking overall) is the concept of feedback and continuous iteration. Unfortunately, feedback collection and iteration is often the most overlooked part when it comes to digital learning. It’s easy to upload a course and not keep updating it, while thinking that the number of times the course has been opened corresponds in any way to the quality of the learning experience.

Rather, it’s vital to constantly collect feedback from the end users. How did they like the learning? Was it relevant to their jobs? Did it provide value-add? How was the learning user experience? Whenever the experience is off, properly designed feedback loops will inform about it quite quickly. The L&D professionals receive the information and can intervene and iterate as required. This ensures that your content stays always up-to-date, conforming to the user preferences. Consequently, it’s likely it will also show in your learning results.

Are you providing great learning user experiences to your employees? If you feel a sting, drop us a message and we’ll be happily to give you some tips on how to succeed with learning experience.